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Refund Policy

RETURNS

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For exchanges and refunds, please contact us through our support chat.

Our policy lasts 7 days. If more than 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Returns of certain types of goods are not permitted. Perishable items, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other non-refundable items :

  • Gift cards
  • Downloadable software
  • Certain health and personal care products

     

Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted (if applicable).

  • Books showing obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item returned more than 7 days after delivery.

 

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to let you know we have received the returned item. We will also let you know if your refund is approved or declined. If approved, your refund will be processed and your credit card or original method of payment will be automatically credited within a few days.

 

Delayed or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank. There is often a processing delay before a refund is issued.

If you have completed all these steps and still haven't received your refund, please contact us at vshopverasantos@gmail.com.

 

Exchanges (if applicable)

We only replace items that were originally defective or damaged.

 

Shipping

Return shipping is free.

Depending on where you live, the delivery time for your exchanged product may vary.